Complaints Procedure
How to submit a complaint and what to expect from our process
Making a Complaint
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We are regulated by Impress. Initial complaints must be made to us, UK Fact Check, using the contact details below.
Who Can Complain?
- Personally and directly affected by an alleged breach of the Code
- A representative group affected by an alleged breach of the Code, where there is public interest
- A third party seeking to ensure accuracy of published information
How to Submit a Complaint
Please submit complaints in writing to:
UK FACT CHECK LIMITED
63/66 Hatton Garden, 5th Floor, Suite 23
London, EC1N 8LE
United Kingdom
Email: ukfactcheck@bywire.news
We will acknowledge your complaint by email or in writing within 7 calendar days and will normally respond with a final decision within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
What to Include
For Article Complaints:
- Article name, date, and URL
- Specific content being complained about
- Relevant Code clauses (if known)
- Desired outcome
For Conduct Complaints:
- Name(s) of individual(s) involved
- Nature of the behavior
- Relevant dates and evidence
- Desired outcome
Escalating to Impress
If you are not satisfied with our final response, or if you do not hear from us within 21 calendar days of submitting your complaint, you can refer your complaint to our independent regulator Impress at the link below or by contacting them directly.
Impress complaints contact:
T: 020 3325 4288
Corrections Log
Per the Regulatory Scheme, we maintain a public list of corrections for significant inaccuracies over the last 12 months. See our Corrections & Updates page for details.